Google Cloud Platform Blog
The Cloud Platform Support team is here to help
Friday, October 4, 2013
Imagine: it's almost 3 AM and you would really like to speak with an expert about the best way to launch the new version of your application before your big event tomorrow. Who do you call?
Ever since we
launched our support packages
in February of this year, our support team has been helping our customers 24 hours per day seven days per week. And now we have made it even easier to
sign up for a support package
: starting now, you can instantly sign up for Silver or Gold support via the
Google Cloud Console
. That means that you no longer need to contact us to enable support on your cloud projects, and you will get instant access to our support center.
We have four support packages to choose from, to suit any need:
Bronze support
– This package is available to all customers for free. We keep our
documentation
,
white papers and best practice guides
up to date to make sure anyone can make the most of our Cloud Platform, and we actively participate in the
community forums
to keep them relevant and useful. We are also available for any
questions around billing
that you might have.
Silver support
– The Silver support package allows you to directly engage with one of our support engineers, and is particularly well suited for customers that just started developing on Cloud Platform. With this package, the support engineers can answer questions related to product functionality, service errors, and best practice architecture. The fee for Silver support is $150 per month.
Gold support
– We created Gold support for customers that run critical, production-grade applications and services on our platform. This package comes with 24/7 coverage and direct access to our phone lines, just in case. Gold customers can discuss their specific use-case with us and questions related to application development, so that we provide a tailored solution to your issue. Gold support starts at $400 per month.
And if that is not enough, we also provide a
Platinum support
package that includes help from our team of technical account managers. They are experts on our products and platform and will take all the details of the specific solution into consideration to help design for top performance.
You can
read further
for more details, or if you’re ready,
sign up for support now
.
-Posted by Rolf Middendorp, Enterprise Program Manager
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